Welcome to our FAQ page. Here you can find answers to frequently asked questions about our products, services and shopping process. If you have any other questions, please feel free to contact us.
- Order related
How do I place an order?
You can complete the order by visiting our website, browsing the items you need, adding them to the shopping cart, and then following the checkout process.
Can I cancel my order?
If you want to modify or cancel your order, please contact us as soon as possible. We will try our best to meet your modification request, but if the order has been shipped, it cannot be modified or cancelled.
How to check the order status?
You can check the order status in the “My Account” section or use the tracking link in the order confirmation email.
- Shipping related
What is our shipping policy?
We offer a variety of shipping methods, and the specific costs and estimated arrival times will be displayed at checkout. We usually process shipments within 1-3 business days after receiving the order.
Can I choose door-to-door delivery?
Yes, we provide door-to-door delivery service. You can choose the product method when placing an order.
- Returns and Refunds
How do I request a return?
Please refer to our Returns and Refunds Policy section and follow the instructions to contact Customer Service and obtain a Return Merchandise Authorization Number (RMA).
How long does it take to process a refund?
Once we receive your return and confirm that it is eligible for return, the refund will be processed within 5-10 business days to your original payment method.
- Product Information
How do I get information about the product?
Each product page provides detailed descriptions, specifications and customer reviews. If you have more specific questions, please contact us. - Account Related
How do I create an account?
You can create an account by clicking the “Register” button in the upper right corner of the website and filling in the required information.
I forgot my password, what should I do?
Please click the “Forgot Password?” link and follow the prompts to reset your password.
- Other Questions
How can I pay?
We accept a variety of payment methods, including credit cards, debit cards, and electronic payments. Specific payment options will be listed on the checkout page.
If your question is not answered above, please feel free to contact us through our customer service team. We are always happy to help you! Thank you again for choosing us.